⚠️ BALANCE ISSUE · SYNC ERROR

Lédger® Live not Showing Balance? ™

🔍 Don't panic — here's how to fix balance display issues in 4 steps

📊 Lédger® Live showing zero or outdated balance? This is usually a sync issue, not a loss of funds. Follow these official troubleshooting steps to refresh your portfolio.

Why is my balance not showing? Common causes include: outdated app version, corrupted cache, network connectivity issues, or blockchain explorer delays. Your assets remain safe on the blockchain — only the display is affected.

Quick fixes to try: First, force a manual sync by clicking the refresh button in the top-right corner of Lédger Live. If that doesn't work, clear the app cache (Settings > Help > Clear cache). For persistent issues, try disconnecting and reconnecting your hardware wallet.

Advanced steps: If the problem continues, remove and re-add the affected account (this doesn't delete your funds). Also verify that your blockchain explorer (like Etherscan) shows the correct balance — this confirms your funds are intact. For network-specific delays, wait 10-15 minutes and refresh again.

1 Force refresh (top-right sync)

2 Clear cache (Settings > Help)

3 Reconnect hardware wallet

4 Remove & re-add account

💡 Pro tip: Check your balance on a blockchain explorer (e.g., Etherscan, Solscan) to confirm your funds are safe. If the explorer shows the correct balance, the issue is purely with Lédger Live's display.

🔗 Official 📥 Download 🛟 Help Center 📘 Sync Guide 📊 Status

support.ledger.com

Lédger® Live · Troubleshooting Clear cache guide Account recovery Network status

⬡ Lédger® Live not Showing Balance? — official fixes